Case Study: Ducat India Sees a 60% Increase in Leads After Implementing SmatBot AI Chatbot

About Ducat India

Ducat India is one of the leading IT training institutes in the country, offering a wide range of professional and technical courses designed to upskill students and working professionals. With a focus on bridging the gap between education and industry demands, Ducat India has established itself as a trusted name in IT training, helping thousands of learners build successful careers.

As the institute continued to grow, managing the increasing number of student inquiries and ensuring timely engagement became a growing challenge. Ducat needed a solution that could handle large volumes of queries while maintaining a personalized experience for every prospective student.

The Challenge

Before implementing SmatBot, Ducat India relied heavily on manual methods to manage inquiries and capture leads from their website. With hundreds of students visiting their site daily to explore courses, ask questions, and request information, the team found it difficult to respond quickly and efficiently.

Key challenges included:

• • Handling repetitive questions about course details, fees, and schedules.

• • Delays in responding to prospective students, leading to missed leads.

• • High dependency on manual follow-ups by the support team.

• • The need for a cost-effective, flexible, and easy-to-manage solution that could scale with growing traffic.

Ducat India wanted a chatbot that could work around the clock – engaging students instantly, collecting their details, and routing relevant information to the admissions team in real time.

The Solution

After evaluating multiple chatbot solutions, Ducat India selected SmatBot for its simplicity, flexibility, and proven performance in automating lead generation and customer interactions.

SmatBot’s team collaborated closely with Ducat India to design and implement a customized AI chatbot on their website. The chatbot was trained to:

• • Engage visitors in real time and answer frequently asked questions.

• • Collect key lead information such as name, contact details, and course interests.

• • Route qualified leads directly to the admissions team for follow-up.

• • Support students 24/7, even outside working hours.

SmatBot’s user-friendly dashboard allowed Ducat’s team to track every lead efficiently, view chat analytics, and continuously refine chatbot workflows without technical complexity.

The Results

Since integrating SmatBot into their website, Ducat India has witnessed a measurable impact across several business areas.

1. Significant Increase in Leads

The chatbot now generates 2,500 – 3,000 qualified leads every month, helping Ducat India reach more potential students than ever before. The AI chatbot ensures no inquiry goes unanswered, capturing high-quality leads even during non-working hours.

2. Reduced Workload by 60%

By automating repetitive queries and lead collection, SmatBot has reduced Ducat’s operational workload by approximately 60%. The team that previously managed manual responses can now focus on nurturing and converting leads rather than handling initial inquiries.

3. Enhanced Student Engagement

Instant responses and round-the-clock availability have significantly improved student satisfaction. Prospective learners receive quick answers about courses, fees, and training options, which has positively influenced their decision-making process.

4. Easy-to-Use and Flexible Platform

Ducat India found SmatBot’s interface intuitive and adaptable to their needs. The ability to customize conversations, update questions, and view analytics in real time has empowered their team to continuously improve engagement strategies.