Case Study: How Dr. Snoopy Boosted Online Consultations by 30% with SmatBot’s AI Chatbot
About Dr. Snoopy
Dr. Snoopy is a passionate and pet-focused organisation based in Vijayawada, Andhra Pradesh, offering a complete suite of veterinary and grooming services. More than just a clinic, it has positioned itself as a one-stop destination for modern pet parenting — offering not only in-person and online veterinary consultations but also grooming, nutritional counselling, and a robust e-commerce platform for pet care essentials.
The brand is known for its commitment to compassionate and quality care, integrating technology with traditional services to ensure pet wellness is as accessible as it is effective. With increasing demand for convenient and prompt pet healthcare, Dr. Snoopy needed a digital transformation partner to scale its services while maintaining the same level of trust and efficiency. That’s where SmatBot came in.
Challenges Before Implementing SmatBot
Before introducing automation, Dr. Snoopy faced several challenges common to fast-growing pet service providers. Their team was overwhelmed with appointment requests, consultation queries, and grooming schedules — all managed manually via phone or on-site visits. Not only was this labour-intensive, but it also led to delays and inconsistent service during peak times.
Their top evaluation criteria while exploring a chatbot included ease of integration, user-friendliness, appointment automation, and the ability to handle veterinary and grooming inquiries seamlessly.
The SmatBot Solution
SmatBot stepped in to design a customised AI Agent that mirrored Dr. Snoopy’s tone of care, responsiveness, and simplicity. Here’s what was implemented:
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- Pet Consultation Booking Automation
Enabled users to book online vet consultations directly via WhatsApp easily.
- Pet Consultation Booking Automation
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- Grooming Appointment Scheduling
Pet grooming slots could now be reserved without back-and-forth calls, freeing up staff and improving the customer experience.
- Grooming Appointment Scheduling
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- Query Resolution & FAQs
Real-time responses to common pet care questions ensured pet parents received instant support — from vaccination schedules to grooming tips.
- Query Resolution & FAQs
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- SmatBot Support & Personalisation
SmatBot’s support team worked closely with Dr. Snoopy to train the AI Agent with pet-specific terminology and integrate it into their existing system.
- SmatBot Support & Personalisation
The Impact from the Solution implemented
SmatBot’s AI Agent brought measurable improvements to Dr. Snoopy’s business operations and client satisfaction:
|
Key Metric improvised |
SmatBot’s Impact |
|
Online Consultations |
↑ 30% Increase |
|
Manual Scheduling Workload |
↓ 40% Reduction |
|
Customer Satisfaction |
↑ 60% Improvement |
|
Customer Engagement |
↑ 50% More Interactions |
The AI Agent now acts as the first line of communication, handling appointment bookings, customer inquiries, without human intervention unless needed. This has allowed the team to focus on what matters most: delivering exceptional care.
"SmatBot has made our work much easier by handling appointment bookings, and consultations automatically. It's quick, simple to use, and has reduced our manual efforts while keeping our clients happy. We highly recommend it to any business looking to improve customer interactions online."
Final Takeaway
SmatBot empowered Dr. Snoopy to deliver faster, smarter, and more personalised care to pet owners — all while reducing staff workload. The result? More bookings, happier customers, and a future-ready AI foundation.
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