Case Study: How Property Handling Boosted Enquiries by 40% Using SmatBot’s AI Agents

About Property Handling

Property Handling boosted enquiries by 40% by leveraging SmatBot’s AI chatbot solutions – a significant achievement for this fast-growing real estate business focused on property management and customer-centric realty services. The company has managed to punch above its weight by using the right technology and tools. Their mission revolves around delivering seamless, responsive, and informed service to clients across multiple platforms, helping them navigate the competitive property landscape with confidence.

Operating in a sector where customer response time and engagement can directly influence sales, Property Handling recognised the need for a digital assistant that could keep up with the pace of modern consumer expectations without burdening their internal teams. This led them to explore AI-driven chatbot solutions.

Challenges Before Implementing SmatBot

With more customers moving online to – search, and inquire, the team at Property Handling faced a rapid challenge of managing an increasing volume of queries and interactions without scaling up their manpower. Their core concerns included:

• • The ability to respond instantly to potential leads across platforms

• • Simplifying the lead qualification process

• • Maintaining consistency in communication

• • Avoiding missed opportunities due to limited agent availability.

On top of these needs, the team wanted a chatbot that was fast, easy to use, compatible with all devices, and capable of integrating with their internal systems. The ideal solution needed to deliver both usability and performance.

The SmatBot Solution

Property Handling turned to SmatBot to implement a robust AI Agent on their website. This wasn’t just a chatbot — SmatBot’s AI Agent was tailored to their real estate business model. It was designed to:

• • Engage visitors with intelligent, contextual conversations

• • Capture and segment lead data automatically

• • Provide instant responses to common questions

• • Seamlessly hand off high-intent leads to human agents when needed.

Impact & Results

SmatBot AI Agent marked a significant shift in Property Handling’s operations. The team saw immediate, measurable benefits:

• Lead Volume Increased by Over 30%
Without spending much on ads, the AI Agent enabled the team to organically capture a significantly higher number of leads compared to previous months.

• Boosted enquires by 40%
Thanks to the automation and 24/7 customer engagement, customer queries increased by 40%. 

• 50% Reduction in Agent Workload
By automating the majority of repetitive queries and initial lead qualification, the AI Agent has reduced the burden on AK Property’s internal team. One person now efficiently manages the bot easily.

• Customer Experience Uplift
The AI Agent not only helped the business internally but also elevated the customer experience. Instant responses, personalised interactions, and efficient handovers to human agents ensured that every prospect felt heard and valued.