Chatbots are becoming integral to every industry worldwide. You might be surprised to know that the first chatbot was invented in 1966, which makes it older than the Internet. However, it was Facebook that propelled this technology into fame by integrating it into Messenger in 2016. Following this, companies started creating their chatbots, generating enthusiasm among customers keen to try the technology.
(more…)
Today, e-commerce has become an integral part of every industry. More and more people are choosing e-commerce platforms over offline shopping. According to statistics, the sales of the e-commerce industry in the Southeast Asian market are estimated to reach nearly $200 billion by 2027.
You’ve likely heard of e-commerce giants like Amazon and Flipkart. But did you know that you can establish your own e-commerce shop or store on WhatsApp? That’s right! You can operate an e-commerce store on the world’s most popular messaging app, WhatsApp. WhatsApp now allows its users to create their e-commerce platform complete with a WhatsApp catalogue.
(more…)
Chatbots are gaining popularity in today’s quick-paced, technologically advanced world. It is an effective way for businesses or startups to interact with their customers. These automated messaging systems provide instant support, 24/7 availability, and personalized communication.
While chatbots were initially associated with customer service, they are now used in a variety of industries to streamline business processes. Additionally, they use it to enhance the entire customer experience.
(more…)
The decision-makers know demand & supply well and competition in the eCommerce Industry.
To meet the needs, it became a de rigueur for the businesses to stand out from the crowd and reach and engage customers like never before.
Conversational commerce is not an option for businesses anymore. You must implement conversational AI in more than one communication channel and automate the overall interactions with the customers.
(more…)
How to Use Whatsapp for Ecommerce and Leverage 2 Billion+ User Base
Understanding the importance of conversational marketing is vital for businesses that want to go digital.
Particularly in the Indian market, with the government initiatives like ONDC to promote Ecommerce in India there is immense opportunity for SME’s to leverage technological developments and grow their business.
(more…)
In E-Commerce businesses, customers are more active and engaging on the platform. Handling customers is a daunting task if you don’t have the right technology/platforms on board.
For this, you must analyze your business requirements and customer demands and choose the right technology that fulfills the purpose. E-Commerce Chatbot is one of them.