Disclaimer : We are not certified healthcare professionals and any and all advice is strictly through research and should not be considered medical advice
The healthcare sector has become very important and necessary for survival in this pandemic. Millions of individuals are always searching for solutions that provide rapid and straightforward access to health information. Therefore, the industry needs incredibly advanced and powerful technologies to meet the demand.
Thanks to conversational AI chatbots like SmatBot in the healthcare sector, patients can quickly get medical support or resources even during emergencies. Furthermore, these healthcare chatbots make it simple for insurance companies, patients, and medical experts to interact and communicate with each other easily.
This AI technology has been around for several years but has become more popular because of the internet and social media growth.
According to a recent study, the global chatbot industry is predicted to thrive at a compound annual growth rate (CAGR) of 23.9% to $3.62 billion by 2030.
Moreover, the rise of healthcare chatbots can be attributed to three main factors: the availability of information, the ability to provide multiple answers at once, and cost-effectiveness. With all these factors combined, it is no wonder why this technology is becoming more popular than ever before.
Hence, in this article, we will learn about the use cases and benefits of chatbots in the healthcare industry.
Benefits of using a chatbot in healthcare
Chatbots are a great way to help your healthcare business thrive. They can be used to provide patients with their medical records, check medications, and communicate with their doctors.
Here are the top seven benefits of using a chatbot in the healthcare sector:
1. FAQs
Chatbots can answer Frequently Asked Questions (FAQs) in an efficient and consistent manner. This allows for a better user experience as users are able to quickly access the information they need without waiting on hold or speaking with a representative.
Chatbots can help answer frequently asked questions about medical conditions and treatments, as well as other health-related information.
Moreover, patients can even ask sensitive queries to healthcare chatbots as they are completely secure. Quick responses to common queries save time and money for both doctors and patients by allowing them to focus on more complicated concerns.
2. Symptoms checker
One of the best ways to use chatbots in healthcare is to use them as symptom checkers. Chatbots can give patients information about their symptoms, which may help them determine whether they should see a doctor or not. In addition, the chatbot will let you know if your symptoms are consistent with a certain condition; if they aren’t, the bot will help you find out the cause of your symptoms and offer suggestions to treat them.
Moreover, chatbots are useful tools for connecting patients and physicians in the medical industry. In addition, healthcare bots such as SmatBot can be programmed to respond to frequently asked queries on symptoms, treatments and even make preliminary diagnoses based on user input. Patients can even ask a chatbot about their symptoms and get recommendations on what foods or activities may help them feel better.
This can lessen the number of times patients are required to wait in crowded clinics or hospitals.
3. Offer therapy sessions
Another great use of chatbots in healthcare is offering therapy sessions.
These chatbots have been designed with scientifically supported facts to employ during conversations. Therapy bots are promising because they can observe patient chats, evaluate their intention, and respond appropriately.
Healthcare chatbots like SmatBot can assist patients in dealing with a variety of mental health conditions, including depression, stress, anxiety, and others. They can evaluate symptoms, offer suggestions, and even connect patients to mental health helplines and support systems.
For example, if you’re feeling anxious and depressed, you can ask this chatbot if it can provide some counseling. The bot will ask questions to help determine what’s causing your anxiety or depression and then offer suggestions on how to deal with it.
4. Spread health awareness messages
Chatbots can be a great way to spread awareness about a particular disease or health issue in order to educate the public on relevant issues. It’s also a great way to engage people who may not otherwise have access to health information or who are not able to make it to a doctor’s clinic in time for an appointment.
Chatbots can assist medical professionals in connecting with patients via text or voice.
5. Order medicines
Ordering medicines online is also possible with a healthcare chatbot like SmatBot. It can assist patients in ordering prescriptions without needing a doctor’s visit. As a result, it has the potential to save billions of dollars in healthcare expenses.
The system prompts patients to upload their doctor’s prescriptions or enter their medications’ names and quantities. Apart from this, medical providers can use it to keep track of their patient’s medical records.
Furthermore, the chatbot will educate patients on dose information, medicine ingredients, alternative medications, drug reactions, cautions, expiration dates, and manufacturing details.
In addition, a healthcare bot can also notify patients to remind them to take their medication or place an order. It can also monitor a customer’s medical status and provide useful reports, charts, and other information to record their recovery and medical outcomes.
6. Book an appointment and reschedule an appointment
Healthcare chatbots can also be used as an appointment booking system that assists patients in scheduling appointments 24/7 with the appropriate doctors and serves as a reminder for pre- and post-appointment tasks.
Many individuals choose to book appointments online instead of visiting a hospital or clinic directly. Without waiting on hold or making an appointment over the phone with a receptionist, patients could check their schedules online and make an appointment from their phone or desktop. With less time spent on phone calls or paying for receptionists’ salaries, this might save both patients and hospital money.
7. Upload and download reports
The healthcare chatbot can also be used for uploading and downloading medical reports online. This way, patients who are unable to visit a doctor’s office or clinic can still access medical information from their computer at home or on their mobile device.
This can also be very useful in cases where you have to consult with a doctor or surgeon who is far away from your home; you can simply share your medical reports via chatbots and get the doctor’s opinion.
Conclusion :
Healthcare chatbots are changing how we talk to our doctors and get more information about our health. Chatbots have revolutionized healthcare by providing 24/7 on-demand access to medical information.
They use Artificial Intelligence (AI) technology to engage with users, allowing them to ask questions and receive answers quickly. In addition, by providing accessible medical guidance, chatbots such as SmatBot can help bridge the gap between patients and their medical professionals.