Today, e-commerce has become an integral part of every industry. More and more people are choosing e-commerce platforms over offline shopping. According to statistics, the sales of the e-commerce industry in the Southeast Asian market are estimated to reach nearly $200 billion by 2027.
You’ve likely heard of e-commerce giants like Amazon and Flipkart. But did you know that you can establish your own e-commerce shop or store on WhatsApp? That’s right! You can operate an e-commerce store on the world’s most popular messaging app, WhatsApp. WhatsApp now allows its users to create their e-commerce platform complete with a WhatsApp catalogue.
The decision-makers know demand & supply well and competition in the eCommerce Industry.
To meet the needs, it became a de rigueur for the businesses to stand out from the crowd and reach and engage customers like never before.
Conversational commerce is not an option for businesses anymore. You must implement conversational AI in more than one communication channel and automate the overall interactions with the customers.
How to Use Whatsapp for Ecommerce and Leverage 2 Billion+ User Base
Understanding the importance of conversational marketing is vital for businesses that want to go digital.
Particularly in the Indian market, with the government initiatives like ONDC to promote Ecommerce in India there is immense opportunity for SME’s to leverage technological developments and grow their business.