{"id":6218,"date":"2019-06-15T14:49:39","date_gmt":"2019-06-15T14:49:39","guid":{"rendered":"https:\/\/www.smatbot.com\/blog\/?p=6218"},"modified":"2019-06-15T14:49:39","modified_gmt":"2019-06-15T14:49:39","slug":"smatbots-e-commerce-chatbot","status":"publish","type":"post","link":"https:\/\/www.smatbot.com\/blog\/smatbots-e-commerce-chatbot\/","title":{"rendered":"SmatBot’s E-Commerce Chatbot Is Helping Businesses Grow"},"content":{"rendered":"

In E-Commerce businesses, customers are more active and engaging on the platform. Handling customers is a daunting task if you don\u2019t have the right technology\/platforms on board.\u00a0<\/span><\/p>\n

For this, you must analyze your business requirements and customer demands and choose the right technology that fulfills the purpose. E-Commerce Chatbot is one of them.<\/span><\/p>\n

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E-Commerce is a Relationship Business:<\/b><\/h2>\n

In the eCommerce business, customer satisfaction plays a critical role. For example, if you want to sell, first you need to gain the trust of customers. It starts from how you grab the customers’ attention, till making the customer repurchase the same product again and again.\u00a0<\/span><\/p>\n

You need to take care of the customers during their entire customer lifecycle and help them with relevant offers, solve their queries and assist them in taking further steps.<\/span><\/p>\n

E-commerce chatbots can fulfill the purpose here- they can be available 24\/7 to assist customers with relevant offers.<\/span><\/p>\n

To suggest you, SmatBot is one of the best eCommerce platforms that can help you with this.\u00a0<\/span><\/p>\n

SmatBot e-commerce chatbots are designed by considering the critical factor which often people ignore that is building a relationship well before they are your customers.”<\/span><\/p>\n

It can be done in three ways.<\/span><\/p>\n

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  1. Collecting prospective leads from your website visitors and following them up.<\/span><\/li>\n
  2. Making your visitors contact you directly before they make a purchase.<\/span><\/li>\n
  3. Answering their FAQs (Frequently Asked Questions) and giving instant support.<\/span><\/li>\n<\/ol>\n

    Those three points we mentioned above are the core of building a relationship with your customers well before they are your customers. Thus making them loyal customers to your brand for years to come.<\/span><\/p>\n

    One other thing here is that, If your follow-up strategies are up to the mark, the conversion rates will be high, thereby making higher revenue numbers. (See, winning from the initial stage)<\/span><\/p>\n

    Now, we will talk about 2 of our e-commerce chatbot clients and how they used<\/span> SmatBot<\/span><\/a> to ease their operations.<\/span><\/p>\n

    Dermacol India: Saw an ROI of 30X Spent on SmatBot<\/b>.<\/span><\/h2>\n

    They made 3.5 lacs in one month with little to no effort. An International skincare brand available in 74 countries worldwide and having just entered India, They had a lot to do to become an established brand.<\/span><\/p>\n

    One of the main problems<\/span> Dermacol India<\/span><\/a> had was they were unable to convert their website visitors into customers, i.e., Their conversion rates are meager. They failed to get any direct leads from the visitors.<\/span><\/p>\n

    We set an<\/span> E-Commerce lead generation chatbot<\/span><\/a> to solve the problem precisely on April 26, 2019. We made a straightforward questionnaire bot and leveraged our FAQ\u2019s feature to show top-selling products in different categories dermacol sells.<\/span><\/p>\n

    It worked wonders for us; We managed to generate more than <\/span>3500+ <\/b>qualified leads\u00a0 whom we could call and directly sell to them. It is not the best part, though. Since they didn\u2019t have enough workforce, most of those 3500+ leads are still unattended.<\/span><\/p>\n

    By now, you might be wondering how they generate 3.5 lacs then?.<\/span><\/p>\n

    They used one other tool, \u201cWhatsapp,\u201d along with SmatBot and automated the whole workflow.<\/span><\/p>\n

    SmatBot has this<\/span> feature<\/span><\/a> to directly interact with your bot to send you a message on WhatsApp. You don\u2019t require to save a number or any of that bullshit; just click on the bot, and they are good to send you the message.<\/span><\/p>\n

    People started to send direct messages to our WhatsApp business account with specific queries. We put an auto-reply option for their WhatsApp messages to further filter hot leads if someone replies. As these are hot Leads, We focused on converting these prospects and managed to rack up 3.5 lacs in sales in one month just by spending 30 mins a day following them.<\/span><\/p>\n

    We’ll Let the Numbers Do the Talking:\u00a0\u00a0\u00a0\u00a0<\/b><\/h3>\n

    \u00a0\u00a0<\/b>
    \"\"<\/b><\/h4>\n