{"id":6271,"date":"2019-10-16T09:48:38","date_gmt":"2019-10-16T09:48:38","guid":{"rendered":"https:\/\/www.smatbot.com\/blog\/?p=6271"},"modified":"2019-10-16T09:48:38","modified_gmt":"2019-10-16T09:48:38","slug":"zendesk-and-chatbots-how-to-use-them-together","status":"publish","type":"post","link":"https:\/\/www.smatbot.com\/blog\/zendesk-and-chatbots-how-to-use-them-together\/","title":{"rendered":"Zendesk and Chatbots: How to use them together?"},"content":{"rendered":"

Zendesk and Chatbot’s primary goal is to improve customer support, and they both proved to be efficient too. But, their combination makes a visible difference in customer support.<\/span><\/p>\n

This article is for you if you don’t know about the Zendesk and Chatbots or the wonder it makes together.\u00a0<\/span><\/p>\n

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Let’s start!<\/span><\/p>\n

First Know, What is zendesk?<\/b><\/h2>\n

To sum up zendesk in a single line, \u201cIt is a cloud-based customer service application designed to improve communication between the company and its customers.\u201d <\/span><\/p>\n

No matter what the size of the business is, Zendesk works effectively with different types of companies. <\/span><\/p>\n

With incredible features in its arm and a core focus on improving customer service, productivity, and customer satisfaction rates, <\/span>Zendesk<\/span><\/a> is a sureshot when it comes to helpdesk software.<\/span><\/p>\n

The beauty of zendesk is that it works seamlessly across multiple channels irrespective of the number of customers or agents interacting.<\/span><\/p>\n

So, How does Zendesk do all those? You may ask.<\/span><\/p>\n

Well, it does with the strategy developed called <\/span>Ticketing.<\/b><\/p>\n

Zendesk Ticket Management<\/b><\/h3>\n

Zendesk has a ticketing system to create, handle and track customer service tickets(requests) from multiple sources like phone, live chat, email, social media, etc. It helps the customers contact a company in the most convenient method and raise a support request(ticket). These tickets can then be assigned to an agent to take it forward and ultimately resolve the query.<\/span><\/p>\n

Now Let’s move to, What is a Chatbot?<\/b><\/h2>\n

A chatbot is an automated conversational agent based on artificial intelligence that interacts with users in a natural language, usually over the Internet, across multiple channels separately or as a sole entity.<\/span><\/p>\n

Chatbots are the most visible tools of artificial intelligence applications that gained massive popularity in recent times and have gone from being a new technology to \u201c A technology that businesses can rely upon for automating their business processes.\u201d<\/span><\/p>\n

\"Chatbots\"<\/p>\n

Chatbot today is being widely used and has evolved to become an integral part of the consumer journey and business processes. Chatbots have been doing exceptional work regarding-<\/span><\/p>\n