{"id":6451,"date":"2020-12-23T12:26:13","date_gmt":"2020-12-23T12:26:13","guid":{"rendered":"https:\/\/www.smatbot.com\/blog\/?p=6451"},"modified":"2020-12-23T12:26:13","modified_gmt":"2020-12-23T12:26:13","slug":"conversational-ai-vs-conversational-flows","status":"publish","type":"post","link":"https:\/\/www.smatbot.com\/blog\/conversational-ai-vs-conversational-flows\/","title":{"rendered":"Why Is Everyone Talking About Conversational AI Vs Conversational Flows?"},"content":{"rendered":"

Well, now you have decided to deploy a chatbot for your business<\/a> but are confused about which one to choose conversational AI vs conversational flows.\u00a0<\/span><\/p>\n

Generally, when we say chatbot, people feel chatbot can chat just like humans. Yes, they can, but we need humans’ help to meet the needs at some points.<\/span><\/p>\n

Chatbots come in various forms based on the technology you use and the structure you follow for chatbots to communicate with users.<\/span><\/p>\n

The chatbots market was estimated at USD 17.17 billion in 2019 and is expected to be USD 102.29 billion by 2025, recording a CAGR of 34.75% over the forecast period, 2020-2025. (Source: <\/span>mordorintelligence<\/span><\/a>)<\/span><\/p>\n

If you\u2019re also eager to know which will work best for your business, conversational AI vs conversational flows.<\/span><\/p>\n

Don\u2019t worry; we are here to take you to the points that can help you decide on a chatbot that will best suit your business.\u00a0<\/span><\/p>\n

Let\u2019s start!<\/span><\/p>\n

Before going through in-depth insights of conversational AI vs conversational flows, let\u2019s first define them for better understanding, followed by their pros and cons.\u00a0<\/span><\/p>\n

What is Conversational Flows Chatbot?<\/b><\/h2>\n

Conversational flows are a simple way to start your chatbot. It works on the predefined conversational flows. It means they have already designed conversational flows based on the solution to that asked query.\u00a0<\/span><\/p>\n

Consider an example of any clothes shopping brand.\u00a0<\/b><\/h3>\n

The chatbot provides options>>men or women or kids. If the user selects women, it gives an option for which occasion>>wedding, party, or treat, list of the type of clothes>> dresses, sarees, punjabis, and many more options for selecting size and finally it shows a list of clothes that come under that specification. Let\u2019s have a look at the below image for clarity with another example.<\/span><\/p>\n

\"What<\/p>\n

In conversational flows-based chatbot, the user selects the chatbot’s options, and flow goes in that direction until it reaches the user to their end goal.<\/span><\/p>\n

We can say chatbot is more like an <\/span>IVR<\/span><\/a> form that we usually encounter while talking to the call center in banks, telecommunication, and other offices.\u00a0<\/span><\/p>\n

The flow-based chatbot takes an organized way to a narrow conversational field. It provides options for users to select from it instead of making users type their queries.<\/span><\/p>\n

Let\u2019s List Out Conversational Flows Pros & Cons<\/b>
<\/b><\/h2>\n

\"Conversational<\/p>\n

Conversational Flows Pros<\/b><\/h2>\n