How WhatsApp and Instagram Bots are Transforming the E-commerce Space

How WhatsApp and Instagram Bots are Transforming the E-commerce Space

The decision-makers know demand & supply well and competition in the eCommerce Industry. 

To meet the needs, it became a de rigueur for the businesses to stand out from the crowd and reach and engage customers like never before. 

Conversational commerce is not an option for businesses anymore. You must implement conversational AI in more than one communication channel and automate the overall interactions with the customers. 

(more…)
5 Ways to Use WhatsApp for Better Customer Service

5 Ways to Use WhatsApp for Better Customer Service

WhatsApp is more of a customer support channel than just a chat app. 

For businesses, WhatsApp can be a boon to enhance their overall customer service and develop business operations. 

WhatsApp is the most popular and active social media channel. Not deploying WhatsApp as a customer service channel shows you’re losing the best opportunity to maintain and retain your customers.

(more…)