Messaging apps came as the solution to overcome the challenges people used to face with SMS.
You might have remembered-
Humans vs Chatbots is the most common phrase we’ve been hearing in recent times in the customer service industry. This can also be interpreted as Livechat vs Chatbots as in 90% of the cases, livechat is the medium for humans to go about with customer service.
To start things off, Chatbots are said to be successful in decreasing customer service costs by upto 30% which we believe if true, is a very significant sum for businesses to save and allocate to other departments. This can be seen as indispensable but it’s not. (more…)
We believe Artificial intelligence is the next wave of innovation after the internet. AI can be used in different ways, some are embedded deep in a product not visible to the human eye and some very visible to us like a customer support ai-chatbot. (more…)
Zendesk and Chatbot’s primary goal is to improve customer support, and they both proved to be efficient too. But, their combination makes a visible difference in customer support.
This article is for you if you don’t know about the Zendesk and Chatbots or the wonder it makes together.